This morning I recieved an email letter from Charlotte Butler, its fairly self explanitory, see below.
I wanted to get in touch to provide you with some feedback. My brother and I are first time buyers and are looking in the Potters Bar area. Your employee Jo Neighbour has taken us to see a few properties now and we are considering one of the flats she has shown us. We plan to make a decision as to whether we will make an offer in the next day or so.
We have seen a vast amount of properties and come into contact with a lot of estate agents now. Many of them have been so pushy to the point of being aggressive and it has actually put us off the property and their agency. It has not been so with Jo and Duncan Perry.
She has been honest answering our questions with integrity but obviously struck the right sales balance, helping us visualise how each property can meet our needs too. Jo has been helpful, proactive and friendly and a complete breath of fresh air in comparison to all of the agents we have dealt with. So much so that we have recommended Duncan Perry to some friends who are also looking in the area. I should also add that my parents who have a portfolio of properties and are well seasoned in the buying process, have also found her to be excellent.
I have found her to be a credit to your business and wanted to share this with you.