Moving house can be a stressful experience and we try to ensure that the sale and purchase of your home runs as smoothly as possible. We are proud of our customer service and the positive feedback we receive from our clients. The following are extracts taken from letters sent by clients, or taken from feedback surveys conducted by Duncan Perry Estate Agents within the last twelve months.
"Jo was absolutely fantastic from start to end. She went above & beyond and was extremely helpful and empathetic. David was also very helpful when it came to discussing the survey. They are both very knowledgeable and very good at what they do and communicated well. In stark contrast to my estate agents, who were not helpful at all. Really pleased with the service from Duncan Perry"
"Both Jo and David were always helpful and responded promptly"
"Jo and Sam superb, not forgetting David."
"David Lovett and his staff dealt with the sale very smoothly and worked with my son Douglas Smale, to make it easy for me to handle and not rushing us at any point, but always being ready to help." "We are very grateful for your kindness and care, leading to the successful sale."
"We are very pleased with the way things worked out for the sale of Heath Drive. A home of 45 years leaves quite a wrench and you personally, David, have helped us considerably through your professionalism, human kindness and warmth. It has always been a pleasure working with you, as it has indeed with Duncan, Jo and all the others who have been in touch. We relied on you, too, as the sole agent for the sale of my mother’s retirement flat and in both cases we have been pleased that we haven’t felt it necessary to succumb to the constant persuasions of other agents in the district! Duncan Perry’s personal touch, knowledge of the competition, the area and the market have enabled us to trust your advice in both these dealings."
"Duncan, Darrell and Robert were all very patient and communicated well. Thank you so much for your role in this process. I always felt i was in competent hands."
"All very helpful. Thank you for a stress free sale."
"Regards the service you have provided has been nothing but efficient and professional and for that I thank you. Your communication with me has been very much appreciated, keeping me in the loop at every opportunity for what is quite a stressful time.
Anyway thanks again for all your time and effort ."
"Robert knew what he was doing - marketed my property accordingly and found a buyer within days"
"David Lovett, professional, approachable, always had time for any questions and felt he was trustworthy". "All staff in the office that i encountered were always friendly ad helpful."
"Truly professional and friendly service throughout. Excellent!."
"I dealt with Duncan, Darrell and Robert all of whom were friendly, helpful and very professional. My property was sold very quickly and the service that followed was very professional."
"A pleasure to do business with you"
"All very helpful". "Our purchasers commented on how helpful and friendly you were."
"Kept us informed all the way"
"Darrell was amazing throughout the sale. Olivia was very good at showing us properties." "Thank you so much for all your help."
"Jo Neighbour was delightful - friendly, helpful and efficient."
"I know I mentioned it to you before but I just wanted to pass on again how much my husband and I valued having Jo manage our sale.
She truly provided comfort and reassurance right throughout the process and it really feels as though she has been on the journey with us.
You should feel very proud to have her as part of your team."
"We found the Duncan Perry team to be very helpful!. They were very responsive, excellent at finding answers to our questions and provided a very personal service. Thank you!!"
"Largely David & Jo - very helpful and professional."
"John and I would like to express our sincere thanks to you all for the professional and expert manner in which you conducted the sale of 25 Hertford Mews. We are very pleased that it has completed so satisfactorily. I am particularly pleased, on a personal level, that a lady is going to live there who wanted to keep Mum’s wardrobes and chairs and whose son is very nearby. It sounds a perfect arrangement for her, just as it was for my mum and me.
Thank you, Jo, for the promptness with which you answered questions and got things moving.
We are delighted that things have been settled and look towards putting our own home on the market in a month or two. We shall come back to you."
"David was very supportive and his advice was invaluable."
"Robert: Always called me back when asked. All staff were very helpful. Just to thank you for a prompt sale 10 days!"
"In our experience you don't need to improve just maintain standard. Thank you, especially to Robert for achieving the nigh on impossible. Well Done!"
"All staff very good."
"David, Jo and Sam all very efficient and friendly"
"Jo and Dave were always very helpful"
"Darrell Walton was extremely helpful throughout"
"Thank you to David for frequent pre-purchase viewings."
"I found David very helpful and professional. Thanks for all your help."